How do I return an item?

Return Policy

With regard to any returns, switches, or replacements be sure to contact Customer support. CPAPplanet.com will certainly recognize returns on all unopened device in 30 days of the initial delivery date. Shipping expenses will not be refundable. Kindly remember that any device which has already been opened can not be returned.

To prevent returns, we make every effort to help you be sure of sizes and functions of each item prior to buying. As always, please call us if you have any uncertainties or concerns about your purchase prior to it ships. We can easily be reached toll-free at (888) 243-9095..

CPAPplanet.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting. Please note that any associated shipping cost to return merchandise to CPAPplanet.com is not covered in any warranty situation.

No credits or refunds will be issued until we have received the product into our facilities and have examined them.

A special note about masks and machines:

  • Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another.
  • Check with us to be sure! For health reasons, all CPAP, APAP and BiPAP machines as well as Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
  • CPAP, APAP and BiPAP machines, which are experiencing functional issues and are no longer under manufacturer warranty MAY be repairable by the manufacturer. This policy varies by manufacturer. A diagnostic fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.

Returned items should be sent to:

CPAPplanet.com, 1001 Treetops Blvd. Flowood, MS 39232